Cannot Connect to iCloud

If you have problems connecting to iCloud in Notability, follow the steps outlined below to try reconnecting.

1. Restart all devices.
Restart all devices. This process often addresses iCloud connectivity issues.

2. Turn Notability off in iCloud Drive on all devices that are using Notability, then turn it back on.

  1. Quit Notability on all devices.
    • On iOS, double tap the home button and swipe up on Notability.
    • On Mac, hold command and press Q (⌘Q) while in Notability.
  2. Turn Notability off in iCloud Drive on all devices.
    • On iOS, go to iOS Settings App > iCloud > iCloud Drive and toggle Notability off.
    • On Mac, go to System Preferences > iCloud > iCloud Drive Options and uncheck Notability.
  3. Restart all devices.
  4. Turn Notability on in iCloud Drive on all devices.
    • On iOS, go to iOS Settings App > iCloud > iCloud Drive and toggle Notability on.
    • On Mac, go to System Preferences > iCloud > iCloud Drive Options and check Notability.
  5. Turn iCloud on inside of Notability on all devices.
    • On iOS, go to Notability > Settings > iCloud and toggle iCloud on.
    • On Mac, go to Notability > Preferences and toggle iCloud on.

3. Log out of and back into iCloud on all devices that are using Notability.

  1. Log out of your iCloud account on all devices.
    • On iOS, go to iOS Settings App > iCloud and tap 'sign out'.
    • On Mac, go to System Preferences > iCloud and click 'sign out'.
  2. Restart all devices.
  3. Log in to your iCloud account on all devices.
    • On iOS, go to iOS Settings App > iCloud and sign in.
    • On Mac, go to System Preferences > iCloud and sign in.
  4. Turn iCloud on inside of Notability on all devices.
    • On iOS, go to Notability > Settings > iCloud and toggle iCloud on.
    • On Mac, go to Notability > Preferences and toggle iCloud on.

4. Check whether iCloud syncing is prohibited on your iOS device.
If your iOS device is managed by an organization, that organization may restrict the device's ability to sync documents through iCloud. To check for such a restriction, go to Settings > General > Profiles & Device Management and look for any policies that say "Documents in the cloud not allowed".

Using macOS 10.10+ (Yosemite, El Capitan, Sierra) without upgrading to iCloud Drive.
If you have macOS 10.10 or higher (Yosemite, El Capitan, or Seirra) and your Apple ID uses the old iCloud (i.e., not iCloud Drive), Notability for Mac may not be able to connect to iCloud.

Only Apple's apps can work with iCloud in this scenario: Photos, Mail, Contacts, Calendars, Reminders, Safari, Notes, and Keychain. Third-party apps such as Notability can't sync unless you upgrade to iCloud Drive or use an earlier version of macOS, such as Mavericks (10.9).

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