Turn on User discovery so coworkers who sign up for Notability with your company email can find your organization and ask to join. Every request comes to you by email, and only the people you invite join.
Before you start
You’re the organization owner. Only owners can turn User discovery on or off.
Your account email uses your company domain. User discovery uses the domain of the email you sign in with. If you sign in as [email protected], people with @yourcompany.com addresses can find your organization.
Your domain isn’t a public email provider. We review every domain request and don’t approve public providers such as gmail.com.
Your domain isn’t claimed by another organization. Each domain can belong to one organization.
You set up User discovery in Notability on iPad.
Turn on User discovery
We approve each domain before coworkers can find your organization. Request it once, and User discovery turns on when it’s approved.
Select Settings, then select Organization.
Under Organization options, find User discovery.
Tap Request. The setting shows Request sent while we review your domain.
Watch for an email. We let you know when your domain is approved or denied.
When your domain is approved, User discovery shows a toggle and is turned on.
Review join requests
When a coworker asks to join, we email you. Nobody joins your organization until you invite them. You have 7 days to respond before the request is automatically denied.
In the email, choose one:
Send invite: Your coworker gets the standard invitation to your organization. They join as a Member once they accept it.
Deny request: Your coworker gets an email saying the request was denied. They aren’t added to your organization.
What your coworkers see
Right after a coworker creates a Notability account with a matching email, they see a prompt naming your organization, with Request to join and Dismiss.
Request to join sends you the request email and continues them into Notability.
Dismiss continues them into Notability as an individual user. They aren’t asked again.
The prompt appears only for new accounts created with Sign in with Apple, Google, or Microsoft.
Turn off User discovery
Select Settings, then select Organization, and turn off User discovery. New sign-ups with your domain stop seeing the prompt. You can turn it back on any time without requesting your domain again.
FAQ
Do coworkers join automatically?
No. A coworker can only request to join. You decide whether to send an invite.
Can I use a different domain than my account email?
No. User discovery uses the domain of the email you sign in with.
Why does User discovery say Request denied?
We didn’t approve your domain, and you can’t request it again from the app.
Why didn’t a coworker see the prompt?
Check that:
User discovery is on.
Their email uses the same domain as yours.
They created a new account with Sign in with Apple, Google, or Microsoft. People who already had a Notability account don’t see the prompt.