Troubleshooting Auto-Backup

Expected Behavior

While Auto-Backup is on, a backup progress circle will appear near the bottom left corner of the Library after you edit and close a note.

If Backups Don't Run

If the backup progress circle doesn't appear, see whether Notability is in Safe Mode, which disables Auto-Backup:

  1. Open your device's Settings app.
  2. Tap "Notability". (On iPads, this is in the left-hand column.)
  3. If Safe Mode is enabled, tap to disable it.

If Backups Run but Don't Finish

If backups don't finish, Notability may have trouble backing up a specific note. If you imported a particularly long or detailed file shortly before issues began, removing that file may fix things.

If you don't know which note causes problems, you can narrow in on the issue by limiting backups to a few subjects at a time:

  1. Open Notability's Auto-Backup preferences.
  2. Tap the gear next to your backup destination.
  3. Uncheck all but a few subjects to disable backups for those subjects.
  4. If Auto-Backup succeeds, reenable more subjects and repeat until it fails.
Have more questions? Submit a request