Cannot Connect to iCloud

If Notability can't connect to iCloud, these ideas may help.

1. Restart all devices.

2. Turn Notability off and back on in iCloud Drive for all devices.

  1. Close Notability on all devices.
    • iOS: Double-tap the home button and swipe up on Notability.
    • Mac: Press ⌘Q while in Notability.
  2. Turn Notability off in iCloud Drive on all devices.
    • iOS: Under "Settings > iCloud > iCloud Drive", turn Notability off.
    • Mac: Under "System Preferences > iCloud > iCloud Drive > Options", uncheck Notability.
  3. Restart all devices.
  4. Turn Notability on in iCloud Drive on all devices.
    • iOS: Under "Settings > iCloud > iCloud Drive", turn Notability on.
    • Mac: Under "System Preferences > iCloud > iCloud Drive > Options", check Notability.
  5. Turn iCloud on in Notability on all devices.
    • iOS: Under "Notability > Settings > iCloud", turn iCloud on.
    • Mac: Under "Notability > Preferences", turn iCloud on.

3. Log out of and back into iCloud on all devices.

  1. Log out of iCloud on each device.
    • iOS: Under "Settings > iCloud", tap "Sign Out".
    • Mac: Under "System Preferences > iCloud", click "Sign Out".
  2. Restart all devices.
  3. Log in to iCloud on each device.
    • iOS: Under "Settings > iCloud", sign in.
    • Mac: Under "System Preferences > iCloud", sign in.
  4. Turn iCloud on in Notability on each device.
    • iOS: Under "Notability > Settings > iCloud", turn iCloud on.
    • Mac: Under "Notability > Preferences", turn iCloud on.

4. See if syncing is prohibited.
If your iOS device is managed by an organization like a business, iCloud syncing might not be allowed. To check, go to "Settings > General" If there is a "Profiles" button, tap it and look for a policy that says "Documents in the cloud not allowed".

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