Cannot Connect to iCloud

If Notability can't connect to iCloud, these ideas may help.

1. Restart all devices.
Restarting all devices often addresses iCloud connectivity issues.

2. Turn Notability off and back on in iCloud Drive for all devices.

  1. Close Notability on all devices.
    • iOS: Double tap the home button and swipe up on Notability.
    • Mac: Hold command and press Q (⌘Q) while in Notability.
  2. Turn Notability off in iCloud Drive on all devices.
    • iOS: Go to Settings > iCloud > iCloud Drive and toggle Notability off.
    • Mac: Go to System Preferences > iCloud > iCloud Drive Options and uncheck Notability.
  3. Restart all devices.
  4. Turn Notability on in iCloud Drive on all devices.
    • iOS: Go to Settings > iCloud > iCloud Drive and toggle Notability on.
    • Mac: Go to System Preferences > iCloud > iCloud Drive Options and check Notability.
  5. Turn iCloud on in Notability on all devices.
    • iOS: Go to Notability > Settings > iCloud and toggle iCloud on.
    • Mac: Go to Notability > Preferences and toggle iCloud on.

3. Log out of and back into iCloud on all devices.

  1. Log out of your iCloud account on all devices.
    • iOS: Go to Settings > iCloud and tap "Sign Out".
    • Mac: Go to System Preferences > iCloud and click "Sign Out".
      Note: If your iCloud account's password is used as your Mac's password, you may wish to skip this step. Otherwise, logging out of iCloud will require you to set a new password for your Mac and possibly other apps connected to iCloud.
  2. Restart all devices.
  3. Log in to your iCloud account on all devices.
    • iOS: Go to Settings > iCloud and sign in.
    • Mac: Go to System Preferences > iCloud and sign in.
  4. Turn iCloud on in Notability on all devices.
    • iOS: Go to Notability > Settings > iCloud and toggle iCloud on.
    • Mac: Go to Notability > Preferences and toggle iCloud on.

4. See if syncing is prohibited on your iOS device.
If your iOS device is managed by an organization, that organization may prevent the device from syncing files through iCloud. To check for such a restriction, go to Settings > General > Profiles & Device Management and look for a policiy that say "Documents in the cloud not allowed".

Using macOS 10.10+ without upgrading to iCloud Drive.
If you have macOS 10.10 or higher (Yosemite, El Capitan, Seirra, or High Sierra) and your Apple ID uses the old iCloud (i.e., not iCloud Drive), Notability for Mac won't be able to connect to iCloud. Notability can only sync your notes if you upgrade to iCloud Drive or use an earlier version of macOS, such as Mavericks (10.9).

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