Troubleshooting iCloud Sync

Issues you may have experienced while syncing with iCloud:

These steps address most syncing issues. We recommend turning on Notability's Auto-backup feature before troubleshooting.

1. Ensure that iCloud Drive is enabled.

  • iOS: In the Settings app, go to "iCloud" and ensure that "iCloud Drive" is toggled on.
  • Mac: In System Preferences, click "iCloud" and ensure that iCloud Drive is checked.

2. Ensure that you use the same iCloud account on all devices.

  • iOS: In the Settings app, go to iCloud and verify that the username shown is the same on all of your devices.
  • Mac: In System Preferences, click "iCloud" and verify that the username shown is the same on all of your devices.

3. On iPhone, ensure that iCloud Drive can use cellular data.
If your iPhone isn't connected to the Internet through Wifi, see if iCloud Drive has permission to use cellular data.

  • iOS 10.2 and earlier:
    Go to Settings > iCloud > iCloud Drive, scroll to the bottom of the screen, and see if the toggle for "Use Cellular Data" is enabled.
  • iOS 10.3 and later:
    Go to Settings > Cellular, scroll to the bottom of the screen, and see if the toggle for "iCloud Drive" is enabled.

4. Ensure that your iCloud account isn't low on storage space.
If your iCloud account is low on space, iCloud may have trouble making all of your notes accessible in Notability. Increasing your available storage space may resolve the issue.

You can check how much storage space is available in your iCloud account like so:

  • iOS: In Settings, go to "iCloud" and check the value listed on the Storage button.
  • Mac: In System Preferences, click "iCloud" and check the value at the bottom of the screen.

5. Ensure that your devices aren't low on storage space.
If your iPad is low on space, iCloud may not be able to make your notes accessible while you're not connected to the internet. Freeing up space on your iPad may resolve the issue.

To check how much storage space is available on your devices:

  • iOS: Go to "Settings > General > Storage & iCloud Usage".
  • Mac: In the top left corner of the screen, click " > About This Mac > Storage.

6. Ensure that your devices aren't low on battery.
To extend a device's battery life, Low Power Mode disables iCloud syncing. If your device is low on battery, charge the device until it is out of Low Power Mode.

7. Restart your devices.
Restarting your devices often addresses iCloud sync issues.

8. Turn iCloud off and back on in Notability.
Turn iCloud off in Notability, close Notability, restart the device, restart Notability, and turn iCloud back on.

iOS:

  1. Go to "Notability > Settings > iCloud".
  2. Toggle iCloud off.
  3. Tap "Delete on my iPad".

Mac:

  1. Go to Notability > Preferences > iCloud.
  2. Toggle iCloud off.
  3. Click "Delete on my Mac".

9. Turn Notability off in iCloud Drive on all devices that use Notability, then turn it back on.
Only try this if the ideas above haven't helped.

  1. Close Notability on all devices.
    • iOS: Double tap the home button and swipe up on Notability.
    • On Mac, hold command and press Q (⌘Q) while inside Notability.
  2. Turn Notability off in iCloud Drive on all devices.
    • iOS: In "Settings > iCloud > iCloud Drive", toggle Notability off.
    • Mac: In "System Preferences > iCloud > iCloud Drive Options", uncheck Notability.
  3. Restart all devices.
  4. Turn Notability on in iCloud Drive on all devices.
    • iOS: In "Settings > iCloud > iCloud Drive", toggle Notability on.
    • Mac: In "System Preferences > iCloud > iCloud Drive Options", check Notability.
  5. Turn iCloud on inside of Notability on all devices.
    • iOS: In "Notability > Settings > iCloud", toggle iCloud on.
    • Mac: In "Notability > Preferences", toggle iCloud on.

10. Log out of iCloud on all devices that are using Notability, then log back in.
Only try this if the ideas above haven't helped.

  1. Log out of your iCloud account on all devices.
    • iOS: In Settings, go to iCloud and tap "Sign Out".
    • Mac: In System Preferences, click "iCloud" and click "Sign Out".
      If you use your iCloud account password as your Mac password, you may wish to skip this step. Otherwise, logging out of iCloud will require setting a new password for your Mac and possibly other apps connected to iCloud.
  2. Restart all devices.
  3. Log in to your iCloud account on all devices.
    • iOS: In Settings, go to "iCloud" and sign in.
    • Mac: In System Preferences, click "iCloud" and sign in.
  4. Turn iCloud on inside of Notability on all devices.
    • iOS: Go to Notability > Settings > iCloud and toggle iCloud on.
    • Mac: Go to Notability > Preferences and toggle iCloud on.

11. Force iCloud to download notes on Mac.

  1. On your Mac, open the app named Terminal. (To find this, you can click the magnifying glass in the top right corner of the screen and search for "Terminal".)
  2. Paste this command into Terminal:
    open ~/Library/Mobile\ Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability
  3. Press the keyboard's enter/return key to open Notability's folder in iCloud Drive.
  4. Find a note that hasn't downloaded to your Mac.
  5. Right-click or control-click the note's name.
  6. Click "Download Now" from the menu that appears.

12. Contact Apple.

While we'd love to be able to fix all issues with iCloud, third-party developers have limited control over iCloud. If the ideas above were unhelpful, please reach out to Apple for additional ideas. You can get in touch with Apple's support team through this site.

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