Troubleshooting iCloud Sync

If you experience issues like these while syncing notes, the steps below may help.

We recommend turning on Auto-backup before troubleshooting.

1. Restart your devices.

2. Ensure that iCloud Drive is enabled.
In the Settings app (iOS) or System Preferences (Mac), go to "iCloud", and ensure that "iCloud Drive" is enabled.

3. Ensure that you use the same iCloud account on all devices.
Open the Settings app (iOS) or System Preferences (Mac), go to "iCloud", and verify that the same username is shown on each device.

4. On iPhone, ensure that iCloud Drive can use cellular data.
If you're using cellular data, see if iCloud and Notability have permission to use cellular data.

  • iOS 10.2 and earlier: Under "Settings > iCloud > iCloud Drive", see if "Use Cellular Data" is enabled.
  • iOS 10.3 and later: Under "Settings > Cellular", see if Notability and iCloud Drive are enabled.

5. Ensure that your iCloud account isn't low on space.
If your iCloud account is low on storage space, freeing up space may help.

  • iOS: In Settings, go to "iCloud" and see the value on the Storage button.
  • Mac: In System Preferences, click "iCloud" and see the value at the bottom of the screen.

6. Ensure that your device isn't low on space.
If your iPad is low on storage space, iCloud may not be able to download notes. Freeing up space on your iPad may help.

  • iOS: Go to "Settings > General > iPad Storage".
  • Mac: In your Mac's menu bar, click " > About This Mac > Storage".

7. Ensure that your device isn't low on battery.
Low Power Mode disables syncing to extend battery life. If your device is low on battery, charge it until it is out of Low Power Mode.

8. Turn iCloud off and on in Notability.
Turn iCloud off in Notability, close Notability, restart the device, restart Notability, and turn iCloud back on.

9. Turn Notability off and on in iCloud Drive.
Only try this if the ideas above haven't helped.

  1. Close Notability on all devices.
  2. Turn Notability off in iCloud Drive on all devices.
    • iOS: Under "Settings > iCloud > iCloud Drive", toggle Notability off.
    • Mac: Under "System Preferences > iCloud > iCloud Drive Options", uncheck Notability.
  3. Restart all devices.
  4. Turn Notability on in iCloud Drive on all devices.
    • iOS: Under "Settings > iCloud > iCloud Drive", toggle Notability on.
    • Mac: Under "System Preferences > iCloud > iCloud Drive Options", check Notability.
  5. Turn iCloud on in Notability on all devices.

10. Log out of and back into iCloud.
Only try this if the ideas above haven't helped.

  1. Log out of your iCloud account on all devices.
    • iOS: In Settings, go to iCloud and tap "Sign Out".
    • Mac: In System Preferences, click "iCloud" and click "Sign Out".
  2. Restart all devices.
  3. Log in to your iCloud account on all devices.
    • iOS: In Settings, go to "iCloud" and sign in.
    • Mac: In System Preferences, click "iCloud" and sign in.
  4. Turn iCloud on in Notability on all devices.

11. Contact Apple.

We would love to fix all issues with iCloud, but third-party developers have limited control over iCloud. If the ideas above did not help, please contact Apple through this site for more ideas.

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