Finding iOS Crash Logs

While investigating crashes, we may need a crash log to help determine what is going on. You can go through the following steps to attain a crash log for iOS via Mac:

  • Sync with iTunes
    1. Plug in your device, and launch iTunes sync to transfer crash logs into iTunes.

  • Retrieve the Crash Log on Mac
    1. Open your Finder. 
    2. Click on the 'Go' menu at the top of your screen, and select 'Go to Folder'
    3. Paste the following: 
      • ~/Library/Logs/CrashReporter/MobileDevice/
    4. Open the folder with the same name as your device. The device name appears in iTunes on the left side, under 'Devices'.
    5. Look for files that start with Notability or Ginger Labs, and copy them to your Desktop.
    6. Send these files to support@gingerlabs.com so that we can investigate further.
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