If we hear about an issue from multiple users, we will post here along with any workarounds to get you up and running again while we work on a fix.
App is unable to recognize the correct subscription type that I purchased (Plus, Classic, etc) OR I'm not able to use in-app purchases that I bought in the past
Go to your Notability Settings > Subscription tab > Restore Plan. If you don't see this option, please update to the newest version of Notability. If those steps do not help, try the steps here and contact us here. We're actively looking into this issue and your ticket/bug report will greatly help us in our investigation.
Performance Issues: Lags, Freezes, Crashes after updating to 14.0
Thank you for the feedback we've received regarding our 14.0 update. At this time, our focus is on enhancing performance and ironing out bugs. Performance is critical and some more things slipped through this release than we’d like. We’re committed to fixing all of these issues and ensuring Notability is snappy. Each of our subsequent releases has made critical fixes in this area, and there’s more to come.
Typing in text boxes causes freezing or a crash
After pasting images into a note, the images disappear
Copy/pasting external images not working
Currently investigating. Try the following steps:
- Enable T Text tool and then try to paste the external image.
- Go to your iOS device's Settings > Notability > Paste from Other Apps and change from Ask to Allow.
Users see an error message with Audio Transcripts that says Transcription Failed
Auto-Backup doesn't trigger on a note until a second exit of the note
Currently investigating. For now, going back into the note and exiting again a second time will nudge Auto-Backup to start.
PDFs spontaneously stop rendering
In Split Screen, the keyboard flickers and doesn't want to dismiss
Quick Share PDF export option doesn't include the note background
Vertical Multi-Note doesn't stay on the correct page when the bottom instance is closed
Red spell check lines appear under text when the word is not misspelled
Try the following steps:
- Make sure you're using the Language/Region that matches those words.
- Install Keyboard for all of the languages you'd like to type in.
- Confirm that you're using the correct Keyboard when adding typed text in a note.
Note content is shifting
If you have iCloud enabled, you may be able to restore a previous version of the note.
Selecting an optimized size in under Templates Settings within a note may help.
Opening some notes may result in a "Missing Font" error message
This is a known issue related to the device not having access to a system font. Users who create notes with fonts supported on Mac but not on iPad will see this Apple OS error message. Most commonly affects Kaiti-SC and other similar fonts.
When in Split View or Multi-Note, one of my notes appears black and empty
If you pinch-to-zoom in or out on the note, the note should appear again.
Notes are stuck downloading
Most commonly due to insufficient storage on the device or in iCloud. If that's not the case, reach out to us!
If you are on the newest version of Notability and you still run into any of the issues below, please let us know!
Toolbox is freezing
Updating to 14.7.1 should help! If you've updated and continuing to run into this issue, you can let our support team know. There are also three workarounds that should unfreeze your tools:
- Open and close the Options menu
- Exit the note, go back to the Library, and then reenter the note
- Zoom in and out of the page
Notes stuck loading (even though Safe Mode is disabled, and the device + iCloud account have plenty of storage space)
Updating to the newest iOS version should nudge things into order.
When attempting to import a large file, a pop up of '0 files sent to Notability' will show up and no file will be sent.
Fixed in 14.7.2. If updating doesn't help, let us know. Workaround: Wait until a thumbnail of the note appears in the Send to Notability menu and then tap Import. The file will successfully import that way!
Locked PDF isn't importing properly when selecting Import in an empty new note
Fixed in 14.7.2.
When defining a word, the definition closes too fast
Fixed in 14.5.4
Crash when changing Auto-Backup destination folder
Fixed in 14.5
When sharing PDF's, content is missing past the first page
Fixed in 14.5
Areas of the toolbox is unresponsive to tapping with iOS 15
Fixed in 14.4.3
Freezing while typing in Chinese on macOS
Fixed in 14.4.1
GIPHY not loading
Fixed in 14.4
Page Number not appearing when in Split Screen
Fixed in 14.3.2
Grid template (spacing and border) behavior has changed after updating to 11.8.4
My text is double-spaced and I don't want it to be
This is expected behavior as text now aligns with the lines. Even if single-spacing is selected, the text will be double-spaced if the font size is too large for the line height selected. To help everything fit better, you can use a larger line height or a smaller font size.
I'm on Mac and running into issues with the touch bar
We don't officially support the touch bar. If you'd like to provide feedback on this, please submit a ticket to our support team.