Recently Reported Issues (Last Updated: Jan 20, 2023)

If we hear about an issue from multiple users, we will post here along with any workarounds to get you up and running again as soon as possible while we work on a fix. 

Don't see your issue on here? Check out our FAQ. For further assistance, please reach out to us!

Ongoing Issues

  • App is unable to recognize the correct subscription type that I purchased (Plus, Classic, etc) OR I'm not able to use in-app purchases that I bought in the past

Go to your Notability Settings > Subscription tab > Restore Plan. If you don't see this option, please update to the newest version of Notability. If those steps do not help, try the steps here and contact us here. We're actively looking into this issue and your ticket/bug report will greatly help us in our investigation. 

  • Freezing and/or crashing occurs while typing with macOS Ventura 

This issue only occurs with macOS Ventura, it does not happen with any older versions of macOS. We are continuing to investigate. 

  • Apple Pencil's double tap no longer reverts to previous color

Currently investigating. 

  • I can no longer write with Scribble, it draws text boxes instead

Select “Scribble” mode (underneath the "Draw" option in the "T" tool). You should be able to write with Scribble once that is enabled.

  • Grid template (spacing and border) behavior has changed after updating to 11.8.4

This is related to an update we made for custom templates. For more information, check out this article here. We are continuing to monitor your feedback, thank you.

  • Writing with the 2nd Gen Apple Pencil on an M2 iPad seems to have a choppy-like writing experience

 It looks like this is an Apple issue that is impacting many third-party apps in Apple's ecosystem. We hope to find a solution and/or workaround soon.

  • Text-to-speech voice on iOS 16 has changed

Currently investigating. 

  • Note content is shifting

If you have iCloud enabled, you may be able to restore a previous version of the note. Navigating to "Templates > Size" within your note's Options and selecting an optimized size can also help. If those steps don't nudge things into order, please submit a ticket and let us know the following:

1. If you're able to use iCloud version history to access an earlier version of the note, could you please send us a copy of that earlier version in Note format?

2. Does this issue only occur in notes with an imported PDF?

3. Has any content other than ink shifted?

  • Mac users unable to enable iCloud Syncing

Some Mac users have reported being unable to enable iCloud Syncing within Notability and receiving an error message "iCloud isn't Responding. Notability couldn't turn on iCloud because iCloud is taking too long to reply. Please restart your Mac." We are actively monitoring this issue and have an open case with Apple to investigate the root cause further.

  • Copy/Paste not working in notes for some users

Known issue - working on fix. As a workaround, ensure you have the "T" text tool enabled in order to paste within a note.

  • When in Split View or Multi-Note, one of my notes appears black and empty

If you pinch-to-zoom in or out on the note, the note should appear again.

  • Opening some notes may result in a "Missing Font" error message

This is a known issue related to the device not having access to a system font. Users who create notes with fonts supported on Mac but not on iPad will see this Apple OS error message. Most commonly affects Kaiti-SC and other similar fonts.  

  • My text is double-spaced and I don't want it to be

This is the expected behavior as the text now aligns with the lines. Even if single-spacing is selected, the text will be double-spaced if the font size is too large for the line height selected. To help everything fit better, you can use a larger line height or a smaller font size.

Everyone who purchased Notability prior to our switch to subscription on November 1st, 2021 will have lifetime access to all existing features and any content previously purchased in the app.

  • Subjects and Dividers Disappeared After Syncing / Updating

Our team is currently investigating this problem.

For the time being, try closing and opening Notability. If that doesn’t work, completely close out Notability from the App Switcher and launch Notability again. This step may require a few repeated attempts before the Subjects and Dividers rebuild.

  • When listening to music, the quality of sound changes when Notability is open

This is a known issue and we're hoping to release an update for it soon. Thanks for your patience!

  • Black screen when entering Presentation Mode

As a temporary workaround, tap the Presentation Mode icon on the left side of your toolbar and switch between Screen and Presentation to get going again. Force closing Notability and re-opening the app while screen mirroring also works.

  • PDF has disappeared, but annotations remain on the note

Troubleshooting steps here

  • Random Lines when writing with Apple Pencil

Troubleshooting steps here.

  • Notes are stuck downloading

Most commonly due to insufficient storage on the device or in iCloud. If that's not the case, reach out to us

Fixed Issues

  • I'm a subscriber but sometimes when I open the app, I only have 3 favorite tools

Fixed in 11.8.8.

  • New notes are being created with black paper when night mode is disabled and template is set to white

Fixed in 18.8.8. 

  • For certain lined papers, lines shifted in old notes

Fixed in 11.8.6.

  • When selecting the spacing for a template, the slider does not stick to the newly selected size

Fixed in 11.8.6.

  • Page breaks are hard to see, especially in Night Mode

We made page breaks thicker and more visible in 11.8.6.

  • I'm no longer able to print 

Fixed in 11.8.1.

 

Frequently Asked Planner Questions

How do I generate more Planner pages?

Using the Page Manager, users are able to copy and paste a page as well as copy the background of the page which will omit existing data (except for highlights). Guide on that right here.