Recently Reported Issues (Last Updated: Nov 28, 2022)

If we hear about an issue from multiple users, we will post here along with any workarounds to get you up and running again as soon as possible while we work on a fix. 

Don't see your issue on here? Check out our FAQ. For further assistance, please reach out to us!

Ongoing Issues

  • Grid template (spacing and border) behavior has changed after updating to 11.8.4

This is related to an update we made for custom templates. For more information, check out this article here. We are monitoring your feedback, thank you.

  • App is unable to recognize the correct subscription type that I purchased (Plus, Classic, etc) OR I'm not able to use in-app purchases that I bought in the past

Go to your Notability Settings > Subscription tab > Restore Plan. If you don't see this option, please update to the newest version of Notability. If those steps do not help, try the steps here and contact us here. We're actively looking into this issue and your ticket/bug report will greatly help us in our investigation. 

  • Freezing occurs while typing with macOS Ventura 

We are gathering information and working on reproducing this behavior. We hope to find a solution and/or workaround soon.

  • Writing with the 2nd Gen Apple Pencil on an M2 iPad seems to have a choppy-like writing experience

We are gathering information and working on reproducing this behavior. It looks like this is an Apple issue that is impacting many third-party apps in Apple's ecosystem. We hope to find a solution and/or workaround soon.

  • Note content is shifting

If you have iCloud enabled, you may be able to restore a previous version of the note. Navigating to "Templates > Size" within your note's Options and selecting an optimized size can also help. If those steps don't nudge things into order, please submit a ticket and let us know the following:

1. If you're able to use iCloud version history to access an earlier version of the note, could you please send us a copy of that earlier version in Note format?

2. Does this issue only occur in notes with an imported PDF?

3. Has any content other than ink shifted?

  • Unable to share or update links via Link Sharing, running into an error message 

Updating to 11.7.7 should help with this issue. If it doesn't help, please submit a ticket and let us know. As a workaround, signing out of your Notability account and signing back into it (in Notability's Settings) should nudge things into order. 

  • Mac users unable to enable iCloud Syncing

Some Mac users have reported being unable to enable iCloud Syncing within Notability and receiving an error message "iCloud isn't Responding. Notability couldn't turn on iCloud because iCloud is taking too long to reply. Please restart your Mac." We are actively monitoring this issue and have an open case with Apple to investigate the root cause further.

  • Copy/Paste not working in notes for some users

Known issue - working on fix. As a workaround, ensure you have the "T" text tool enabled in order to paste within a note.

  • When in Split View or Multi-Note, one of my notes appears black and empty

This is a known rendering issue. As a workaround, if you pinch-to-zoom in or out on the note, the note should appear again.

  • Opening some notes may result in a "Missing Font" error message

This is a known issue related to the device not having access to a system font. Users who create notes with fonts supported on Mac but not on iPad will see this Apple OS error message. Most commonly affects Kaiti-SC and other similar fonts. We are actively monitoring this issue and investigating it further.

  • My text is double-spaced and I don't want it to be

This is the expected behavior as the text now aligns with the lines. Even if single-spacing is selected, the text will be double-spaced if the font size is too large for the line height selected. To help everything fit better, you can use a larger line height or a smaller font size.

Everyone who purchased Notability prior to our switch to subscription on November 1st, 2021 will have lifetime access to all existing features and any content previously purchased in the app.

  • Subjects and Dividers Disappeared After Syncing / Updating

Our team is currently investigating this problem.

For the time being, try closing and opening Notability. If that doesn’t work, completely close out Notability from the App Switcher and launch Notability again. This step may require a few repeated attempts before the Subjects and Dividers rebuild.

  • When listening to music, the quality of sound changes when Notability is open

This is a known issue and we're hoping to release an update for it soon. Thanks for your patience!

  • Black screen when entering Presentation Mode

As a temporary workaround, tap the Presentation Mode icon on the left side of your toolbar and switch between Screen and Presentation to get going again. Force closing Notability and re-opening the app while screen mirroring also works.

  • PDF has disappeared, but annotations remain on the note

Troubleshooting steps here

  • Random Lines when writing with Apple Pencil

Troubleshooting steps here.

  • Notes are stuck downloading

Most commonly due to insufficient storage on the device or in iCloud. If that's not the case, reach out to us

Fixed Issues

  • I'm no longer able to print 

Fixed in 11.8.1.

  • I can't export documents from other apps into Notability

We released a fix for this in 11.7.7. Please update your app and you shouldn't run into this issue anymore. If you do run into this issue, please let us know, and as a workaround: save the document to the Files app or the device first and then import it into Notability.

  • I'm locked out of my subjects and the password for my subjects isn't working

Fixed in 11.7.7. 

  • User sees an unexpected increase in app size 

Fixed in 11.7.7. 

  • Copy/Paste Layered ink does not stay in the correct order

Fixed in 11.5.1

 

Frequently Asked Planner Questions

How do I generate more Planner pages?

Using the Page Manager, users are able to copy and paste a page as well as copy the background of the page which will omit existing data (except for highlights). Guide on that right here.