Recently Reported Issues

If we hear about an issue from multiple users we will post here along with any workarounds to get you up and running again as soon as possible while we work on a fix. 

For further assistance, please reach out to us

Having trouble creating small strokes:

With the new rotation handle, we have found that wherever the rotation handle exists will end up being dead space on the note.

Using the space bar takes me out of the note:

Disable "Full Keyboard Access" through your Device Settings > Accessibility > Keyboards

Can no longer convert handwriting-to-text or search my files properly:

Make sure that Safe Mode is not enabled through Device Settings > Notability. If Safe Mode is enabled, disabling it should do the trick. Safe Mode disables Handwriting Recognition & Search, iCloud sync, and Auto-Backup. 

Can't switch OneDrive accounts for Auto-Backup:

  • Go to your iPad's: > Safari > Clear History and Website Data
  • Once "History and Website Data" have been cleared, you should be able to change OneDrive accounts.

If you're unable to launch Notability because:

  • Notability is no longer shared with you
  • Stuck on the blue screen
  • Unable to verify application
  • No longer available

Open the Settings app, tap General, and then tap iPad/iPhone Storage. You will see all of your apps listed, sorted by how much space each app takes. Find and tap Notability and then select Offload App. This allows you to remove the app from your device but it retains all of your documents and data associated with the app.

After doing so, you will be able to re-download Notability from the app store and your library will be there. As a reminder, depending on your device, offloading an App can take some time. Don’t be alarmed if it looks like your device’s progress seems stuck.

 PDF has disappeared, annotations remain on note:

Troubleshooting steps here.

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