Workarounds for Known Issues

If we hear about an issue from multiple users and have a workaround in place, we will post here to get you up and running again ASAP while we work on the issue.

For further assistance, please reach out to us

Importing a file from Email results in blank pages:

Fixed in Notability 9.1.5

Alternatively, you can use split-view to drag and drop the file into Notability.

I can no longer convert handwriting-to-text or search my files properly:

Make sure that Safe Mode is not enabled through Device Settings > Notability. If Safe Mode is enabled, disabling it should do the trick. Safe Mode disables handwriting recognition, iCloud sync, Auto-Backup, file previews, and indexing/search. 

I can't switch OneDrive accounts for Auto-Backup:

  • Go to your iPad's: Settings.app > Safari > Clear History and Website Data
  • Once "History and Website Data" have been cleared, you should be able to change OneDrive accounts! 

Google Drive grays out files that I'm trying to import:

Export from Google Drive into Notability as a workaround. 

I'm no longer able to launch Notability:

First, if you're not already updated to Notability 9.1.2+, check the App Store for updates. If you're unable to see the latest release, try signing out of the App Store, restarting your device, and logging back in. 

If you're still unable to launch Notability:

Open the Settings app, tap General and then tap iPad/iPhone Storage. You will see all of your apps listed, sorted by how much space each app takes. Find and tap Notability and then select Offload App. This allows you to remove the app from your device but it retains all of your documents and data associated with the app.

After doing so, you will be able to re-download Notability from the app store and your library will be there. As a reminder, depending on your device, offloading an App can take some time. Don’t be alarmed if it looks like your device’s progress seems stuck. 

Notability on macOS fails to launch:

If you're running Cylance, this is a known issue and is fixed in Notability 4.1.3. 

 

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