Recently Reported Issues

If we hear about an issue from multiple users we will post here to get you up and running again as soon as possible while we work on a fix. 

For further assistance, please reach out to us

Changing text color on the Mac app causes Notability to crash:

We are currently working on a fix for this crash. 

Exporting from Blackboard to Notability results in error:

We're currently investigating this issue, though it may be something Blackboard needs to fix. In the meantime, try downloading the file via browser and then sending it to Notability. 

I updated to Notability 9.2 on iOS and now on the Mac, I'm getting a "Warning" that the note was created on a newer version of Notability:

We recently updated the note version on Notability for iOS. An upcoming Mac update will bring it up to speed. In the meantime, choosing "Continue Anyway" will allow you to keep working and once content is added, the prompt should stop for that file unless edited again on iOS. 

Resolved in Notability 4.2 for Mac, released January 21st, 2020

Notes are not opening, I'm getting "Load Failed" errors:

On iOS: Restarting your device should temporarily resolve this iCloud issue. 

On macOS: First, try restarting your Mac. If that doesn't work, delete and reinstall Notability. Enable iCloud again after reinstalling to have your library download. 

I can no longer convert handwriting-to-text or search my files properly:

Make sure that Safe Mode is not enabled through Device Settings > Notability. If Safe Mode is enabled, disabling it should do the trick. Safe Mode disables Handwriting Recognition & Search, iCloud sync, and Auto-Backup. 

I can't switch OneDrive accounts for Auto-Backup:

  • Go to your iPad's: Settings.app > Safari > Clear History and Website Data
  • Once "History and Website Data" have been cleared, you should be able to change OneDrive accounts.

I'm no longer able to launch Notability:

First, if you're not already updated to Notability 9.1.2+, check the App Store for updates. If you're unable to see the latest release, try signing out of the App Store, restarting your device, and logging back in. 

If you're still unable to launch Notability or "Notability is no longer shared with you":

Open the Settings app, tap General and then tap iPad/iPhone Storage. You will see all of your apps listed, sorted by how much space each app takes. Find and tap Notability and then select Offload App. This allows you to remove the app from your device but it retains all of your documents and data associated with the app.

After doing so, you will be able to re-download Notability from the app store and your library will be there. As a reminder, depending on your device, offloading an App can take some time. Don’t be alarmed if it looks like your device’s progress seems stuck.

 

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