Notability Subscription FAQ

Thanks for your interest in learning more about Notability's offerings. Some frequently asked questions are answered below. If you need anything else, submit a support ticket

General

Where to Purchase & Compatible Platforms

Notability is available for purchase in Apple's App Store.

Subscriptions are licensed and limited to your Apple ID.

We continually update our software to take advantage of Apple's latest operating systems. Sometimes, that means leaving older and outdated OS's behind, and we're now compatible with iOS 15+ and macOS 12+ (Big Sur & Monterey) only.

Using Notability with Multiple Devices

A Plus subscription can be used across 10 devices (iPad, iPhone, or Mac) maximum.

If a device is logged into the Apple ID you used to purchase Notability, the app will be available for free in your device's list of purchased apps.

If it looks like the App Store will charge you again, these steps may nudge it into order:

  • Log out of the App Store.
  • Restart your device.
  • Log back into the App Store.

If the version of Notability you're downloading is in your purchase history, tapping or clicking the button to buy Notability will make the App Store check your history, see that you bought the app, and download it for free. If that doesn't help, contact Apple Support

You can sync notes across multiple devices through iCloud.

Family Sharing is unavailable at this time. 

Updating Notability

Find Your Version of Notability

  • Go to Library > settings icon.png > About to see the version number.  

Update Notability

  1. Open the iOS or Mac App Store
  2. Select Updates.
  3. Tap or click Update next to Notability.

Classic (Legacy) Users

Everyone who purchased Notability prior to our switch to subscription on November 1, 2021 is a Classic user.

Classic users have lifetime access to all existing features and any content previously purchased in the app. This includes unlimited editing, iCloud Sync, Auto-Backup, and any features (Handwriting Conversion, etc) that was previously purchased through the Notability Shop. Future features we develop may also be included, depending on their complexity and cost to maintain.

Content such as planners and stickers are free for all users. 

Classic plans include a 1 hour trial of Audio Transcripts.

If a Classic user subscribes to the Plus Plan and it expires, then the grandfathered users are downgraded back to the Classic plan and will have access to any previously purchased features before the 11.0 update.

Edit Limits

Edits are directly tied to your usage of the app and are counted as any changes you make in a session like handwriting, erasing, or adding text or media.

Recording and modifying audio do not count as edits nor does adding or moving notes/pages.

If you're using the free version of the app, you will be given an editing allowance each month. You can track the status of your remaining edits in the settings menu, and at any point can choose to subscribe to unlock unlimited editing.

To View Remaining Edits

In your Library > settings icon.png > Subscription > Tap on the circle icon in the Notability Starter section under Current Plan.

Education and Business

Schools managing devices will have free access to Notability for Organizations (full-featured). For organizations interested in using Notability, check out the article and contact us if you have any questions or need support.