Notability Subscription FAQ

If I'm an existing user who purchased Notability prior to Nov, 1, 2021 and decide to subscribe then downgrade, will I still have access to all my grandfathered features before version 11.0 for lifetime?
YES. When a subscription expires, grandfathered users are downgraded to the Classic plan and have access to any previously purchased content and features before the 11.0 update.

I'm an existing user who previously purchased Notability, will I still have access to the features I paid for after updating to the newest version with the annual subscription plan?
Yes! We've made an update in version 11.0.2 so that everyone who purchased Notability prior to our switch to subscription on November 1st, 2021 will have lifetime access to all existing features and any content previously purchased in the app. This includes the core Notability experience that users know and love, including unlimited editing, iCloud sync, and any features or content that was previously purchased through the Notability Shop. Future features we develop may also be included, depending on their complexity and cost to maintain.

If I have not updated to the 11.0 version, but purchased single features inside the Notability Shop on Nov. 3 for example, will I still get lifetime access to these features as well?
Yes! Any content you previously purchased in the Notability Shop will remain yours forever, even if you purchased after November 1, 2022.

Why are you switching to subscription model instead of a one time purchase?
To better serve our users and to make Notability accessible to everyone, Notability is now a free application. Premium features and unlimited editing are available through a subscription so users can choose the tools that fit their needs and budget. 

For more details, check out this blog post

I just purchased Notability recently. Can I get a refund?
Unfortunately, we are unable to grant refunds. Any refund requests are handled directly through Apple. Thanks for understanding.

What happens to the Shop add-ons that I purchased like stickers and planners?
Everyone who purchased Notability prior to our switch to subscription on November 1st, 2021 will have lifetime access to all existing features and any content previously purchased in the app.

What about iCloud Syncing and Auto-Backup?
Subscribing will unlock iCloud Syncing and Auto-Backup.

What counts as an edit?
Edits are directly tied to your usage of the app and are counted as any changes you make in a session like handwriting, erasing, or adding text or media.

Recording and modifying audio do not count as edits nor does adding or moving notes/pages.

If you're using the free version of the app, you will be given an editing allowance each month. You can track the status of your remaining edits in the settings menu, and at any point can choose to subscribe to unlock unlimited editing.

I’m a college or grad school student or teacher, can I use Notability for free?
Yes! Notability now offers a free tier available to everyone. Download through the App Store here.

How can I request a new feature?
Through our feature voting portal here!

Can I share my subscription with my family? How many users/devices can be on each subscription?
Since we work with third-party creators, sharing a subscription is not available at this time. Subscriptions are limited to one person, but can be accessed on any device associated with your Apple ID.

I'm with a business, and we use Notability, how can we purchase now?
Please fill out this form with any business inquiries. 

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