Unable To Restore Subscription or In-App Purchase

If you previously purchased a Notability Plus subscription or an in-app purchase but can't restore it now, you may need to check some information.

If you try to restore and nothing happens or you get an error message

  1. Sign in with the same Apple ID that you used to make the purchase. If you made the purchase with a different Apple ID, you will not be able to restore your purchase.
    • Check which Apple ID you're currently signed into: 
      • iOS: Device Settings > Your Name > Apple ID (Your name and email address will appear)
      • macOS: System Preferences > Apple ID (Your name and email address will appear)
  2. Restart your device:
  3. Sign out and back into Media & Purchases:
    • iOS: Device Settings > Your Name > Apple ID > Media & Purchases and tap Sign Out. Tap Media & Purchases again to sign back in.
    • macOS: Launch the App Store > From the Store menu at the top of the screen, click Sign Out then sign back in.

Check for proof of purchase

Check your Purchase History with Apple.

If you can't find an item in your purchase history

If you have more than one Apple ID, you might have been signed in with a different Apple ID when you bought the item. Sign in with the other Apple ID and check your purchase history again.

Contact Apple

Reach out to Apple for further assistance if the above steps don’t help.