Troubleshooting Payment Issues

Common Payment Issues

If your payment method is declined or not being accepted when purchasing a Notability Plus subscription, it may be due to issues with the App Store or the billing process. In an attempt to resolve this, please contact Apple Support as they can provide specific guidance and solutions to help address this issue.

 

Billing Questions

Verifying Your Subscription Status

To check if you are currently subscribed to a Notability Plus subscription, follow these steps:

  1. Open Notability
  2. Navigate to Settings
  3. Tap on Manage Subscription
  4. View your Current Plan

Alternatively, you can check your subscription status via:

  • Device Settings > Apple ID > Subscriptions

Cancelling Your Subscription

To cancel your Notability subscription, follow these steps:

  1. Navigate to Device Settings
  2. Select Apple ID
  3. Tap on Subscriptions
  4. Find Notability and select Cancel Subscription

Restoring a Previous Purchase

If you have previously purchased a Notability Plus subscription but the app is showing you on the Starter plan, you can restore your purchase by following these steps:

  1. Open Notability
  2. Navigate to Settings
  3. Tap on Manage Subscription
  4. Selecting Restore Plan

Ensure you are logged into the Apple ID used for the original purchase.

Promo Codes

If you're having trouble redeeming a promotional code or offer, it may be due to the following reasons:

  1. The promotional code or offer has expired
  2. The code is incorrect or invalid
  3. You have already redeemed the code, or your account may have hit a promotional code limit
  4. Your account doesn't qualify for the promotion

For more information on promotions and promo codes, you can contact our support team.

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