If you’re not receiving Emails from Notability, follow these steps to identify and resolve common issues:
Check your Email Address
Verify that you have provided the correct email address. Double check for typos especially in domain names.
Check your Spam or Junk Folder
Our emails could have been mistakenly marked as spam. If this is the case, add our email address to your contacts or safe senders list to not miss future emails from Notability.
Inbox Full
Check to see if your inbox has reached its storage limit. If this the case, remove unnecessary emails or archive older emails to free up space before trying again.
External Email Restrictions
Some organizations block external emails. Check with your IT department about email policies regarding receiving external emails. If this is the case, consider using an alternative email address.
Email Client Issues
Try accessing your email through webmail if you usually use an app. Check to make sure your email client is properly configured and up to date.
Temporary Server Issues
There could be a temporary server issue, wait for a short while and try again later.
If a problem persists after trying these steps, please contact our support team with details about the issue including any error messages you’ve received.
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