If you receive an error while importing a file, try the following:
1. Reconnect Notability
If an error occurs when importing files, log out of and back into your cloud storage service by going to your "Notability Settings > Manage Accounts."
Please ensure that your cloud storage service account is not low on storage space.
2. Convert a file into PDF
When importing PowerPoint presentations or Word docs, try using Keynote or Pages:
iOS
- Open a Microsoft Office file in Keynote, Pages, or Numbers.
- Tap "…" in the top right corner of the screen.
- Tap "Export" or "Send a Copy".
- Tap "PDF".
- Tap "Copy to Notability".
Mac
- Open a Microsoft Office file in Keynote, Pages, or Numbers.
- Click "File > Export To > PDF…" from the menu bar.
- Click "Next…".
- Click "Export…".
- Open the PDF in Notability.
3. Try another web browser
If an error occurs when you send a file to Notability from Chrome for iOS, try Safari instead.
4. Try another sharing option
When sending a file to Notability from another app, there may be two options with Notability's icon: "Notability" and "Copy to Notability". If you've only tried "Notability", also try "Copy to Notability".
If you send a file to Notability from a web browser and the share button (the square with an up arrow) leads to an error, try these steps:
- Open the file in your web browser.
- Tap anywhere on the file.
- Tap the "Open in…" or "More…" button that appears.
- Tap "Notability" or "Copy to Notability".
5. Let us know!
If you still receive errors, we would be happy to investigate. Please send us:
- One or two files you can't import.
- The steps you take to import the files.
- The specific error message you receive.