Troubleshooting Import Errors

If you receive an error while importing a file, try the following: 

1. Reconnect Notability 

If an error occurs when importing files, log out of and back into your cloud storage service by going to your "Notability Settings > Manage Accounts."

Please ensure that your cloud storage service account is not low on storage space. 

2. Convert a file into PDF

When importing PowerPoint presentations or Word docs, try using Keynote or Pages:

iOS

  1. Open a Microsoft Office file in Keynote, Pages, or Numbers.
  2. Tap "…" in the top right corner of the screen.
  3. Tap "Export" or "Send a Copy".
  4. Tap "PDF".
  5. Tap "Copy to Notability".

Mac

  1. Open a Microsoft Office file in Keynote, Pages, or Numbers.
  2. Click "File > Export To > PDF…" from the menu bar.
  3. Click "Next…".
  4. Click "Export…".
  5. Open the PDF in Notability.

3. Try another web browser

If an error occurs when you send a file to Notability from Chrome for iOS, try Safari instead.

4. Try another sharing option

When sending a file to Notability from another app, there may be two options with Notability's icon: "Notability" and "Copy to Notability". If you've only tried "Notability", also try "Copy to Notability".

If you send a file to Notability from a web browser and the share button (the square with an up arrow) leads to an error, try these steps:

  1. Open the file in your web browser.
  2. Tap anywhere on the file.
  3. Tap the "Open in…" or "More…" button that appears.
  4. Tap "Notability" or "Copy to Notability".

5. Let us know!

If you still receive errors, we would be happy to investigate. Please send us:

  1. One or two files you can't import.
  2. The steps you take to import the files.
  3. The specific error message you receive.
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