Troubleshooting Search Issues

If Notability is having trouble searching, please try the following: 

1. On your iPad, go to "Settings > Notability", and check if "Safe Mode" is enabled.

  • When Safe mode is enabled, search will be turned off. Please disable "Safe Mode" and try searching once more.

2. Go to your list of notes, press-and-hold on a note's name, tap the "Duplicate" button that appears, and then try to search in the new copy of the note.

If those steps don't help, please contact us with the following information: 

1. Did search stop working in all of your notes or only in some?

  • Send us one or two notes so we can test them. Please send them in "Note" format by tapping "Format > Note" when you export a note.