Recently Reported Issues

If we hear about an issue from multiple users, we will post here along with any workarounds to get you up and running again as soon as possible while we work on a fix. 

Don't see your issue on here? Check out our FAQ. For further assistance, please reach out to us!

Issues

  • Mac users unable to enable iCloud Syncing

Some Mac users have reported being unable to enable iCloud Syncing within Notability and receive an error message "iCloud isn't Responding. Notability couldn't turn on iCloud because iCloud is taking too long to reply. Please restart your Mac." We are actively monitoring this issue and have an open case with Apple to investigate the root cause further.

  • Copy/Paste Layered ink does not stay in the correct order

This is a known issue that we are currently investigating.

  • Using Search from Note library does not persist

Users have reported that using the search tool from the Note library does not keep the results after opening a note. We hope to have a fix for this soon.

  • Copy/Paste not working in notes for some users

This is a known issue but we have identified the cause. We hope to have a fix released soon!

  • Opening some notes may result in a "Missing Font" error message

This is a known issue related to the device not having access to a system font. Users who create notes with fonts supported on Mac but not on iPad will see this Apple OS error message. Most commonly affects Kaiti-SC and other similar fonts. We are actively monitoring this issue and investigating it further.

  • My text is double-spaced and I don't want it to be

This is the expected behavior as the text now aligns with the lines. Even if single-spacing is selected, the text will be double-spaced if the font size is too large for the line height selected. To help everything fit better, you can use a larger line height or a smaller font size.

Everyone who purchased Notability prior to our switch to subscription on November 1st, 2021 will have lifetime access to all existing features and any content previously purchased in the app.

  • Subjects and Dividers Disappeared After Syncing / Updating

We have seen a few other reports of this issue and our team is currently investigating it.

For the time being, please try closing and opening Notability. If that doesn’t work, completely close out Notability from the App Switcher and launch Notability again. This step may require a few repeated attempts before the Subjects and Dividers rebuild.

  • I keep getting signed out of Auto-Backup

We are currently investigating this issue and apologize for the trouble. Try navigating to the Manage Account tab in your Notability Settings to sign out and back into your backup storage service. After that, please check to see if Auto-Backup is enabled for you now.

  • When listening to music, the quality of sound changes when Notability is open

This is a known issue and we're hoping to release an update for it soon. Thanks for your patience!

  • Black screen when entering Presentation Mode

As a temporary workaround, tap the Presentation Mode icon on the left side of your toolbar and switch between Screen and Presentation to get going again. Force closing Notability and re-opening the app while screen mirroring also works.

  • PDF has disappeared, but annotations remain on the note

Troubleshooting steps here

  • Random Lines when writing with Apple Pencil

Troubleshooting steps here.

  • Notes are stuck downloading

Most commonly due to insufficient storage on the device or in iCloud. If that's not the case, reach out to us

 

Frequently Asked Planner Questions

How do I generate more Planner pages?

Using the Page Manager, users are able to copy and paste a page as well as copy the background of the page which will omit existing data (except for highlights). Guide on that right here.