Recently Reported Issues

If we hear about an issue from multiple users we will post here along with any workarounds to get you up and running again as soon as possible while we work on a fix. 

For further assistance, please reach out to us!

 

Note on Mac went blank, shows a textured background. 

Fix available in Notability 4.4.3 for macOS. 

Notability on Mac won't launch or is damaged.

Guide on restoring here

PDF has disappeared, annotations remain on note:

Troubleshooting steps here

Random Lines when writing with Apple Pencil:

Troubleshooting steps here.

 

Frequently asked Planner questions:

How do I cancel the trial so I don't get charged? Notability will not automatically charge users at the end of the trial. The Planner will lock and will require a purchase for continued use. 

Will the Planner extend to the end of 2021? Yes, Notability will be extending the Planner to run through December 2021 at no additional cost. 

How do I generate more Planner pages? Using the Page Navigator, users are able to copy and paste a page as well as copy the background of the page which will omit existing data (except for highlights). Guide on that right here.

Have more questions? Submit a request