Recently Reported Issues

If we hear about an issue from multiple users we will post here along with any workarounds to get you up and running again as soon as possible while we work on a fix. 

For further assistance, please reach out to us

Stuck in a continuous scroll:

We are aware of the issue when using the text tool with a trackpad keyboard (or external mouse) to select text and dragging the cursor off the screen. As a workaround, work in Single-Page view to disallow vertical scrolling. From within a note, find the Options (3 dots) > View. Fixed in Notability 9.4.7.

 

Using the space bar takes me out of the note:

Due to Full Keyboard Access being turned on under Settings > Accessibility > Keyboards. This is normal behavior for Full Keyboard Access because the space bar is used to activate whatever is currently highlighted (which by default is the back button while editing a note in Notability). In order to add an actual space while typing, you need to use Shift+Space. Alternatively, you can change the activation key to something other than the spacebar.

Can no longer convert handwriting-to-text or search my files properly:

Make sure that Safe Mode is not enabled through Device Settings > Notability. If Safe Mode is enabled, disabling it should do the trick. Safe Mode disables Handwriting Recognition & Search, iCloud sync, and Auto-Backup. 

Can't switch OneDrive accounts for Auto-Backup:

  • Go to your iPad's: Settings.app > Safari > Clear History and Website Data
  • Once "History and Website Data" have been cleared, you should be able to change OneDrive accounts.

If you're unable to launch Notability because:

  • Notability is no longer shared with you
  • Stuck on the blue screen
  • Unable to verify application
  • No longer available

Open the Settings app, tap General, and then tap iPad/iPhone Storage. You will see all of your apps listed, sorted by how much space each app takes. Find and tap Notability and then select Offload App. This allows you to remove the app from your device but it retains all of your documents and data associated with the app.

After doing so, you will be able to re-download Notability from the app store and your library will be there. As a reminder, depending on your device, offloading an App can take some time. Don’t be alarmed if it looks like your device’s progress seems stuck.

 PDF has disappeared, annotations remain on note:

Troubleshooting steps here.

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