Recently Reported Issues

If we hear about an issue from multiple users we will post here along with any workarounds to get you up and running again as soon as possible while we work on a fix. 

For further assistance, please reach out to us

"Send To _____" option disappears when attempting to export:

Disable left-handed mode when exporting. Notability Settings > Handwriting > Toggle Left-handed mode.

Attempting to add a caption causes the view to jump:

Known issue that will be fixed in Notability 9.2.5. 

Changing text color on the Mac app causes Notability to crash:

Resolved in Notability 4.2.1 for macOS.

Exporting from Blackboard to Notability results in error:

This is an issue with Blackboard and additional details/workarounds can be found here.

Via Blackboard: This issue is fixed in Blackboard app version 5.0 and Blackboard Instructor app version 3.0, which were released on January 30, 2020.

Can no longer convert handwriting-to-text or search my files properly:

Make sure that Safe Mode is not enabled through Device Settings > Notability. If Safe Mode is enabled, disabling it should do the trick. Safe Mode disables Handwriting Recognition & Search, iCloud sync, and Auto-Backup. 

Can't switch OneDrive accounts for Auto-Backup:

  • Go to your iPad's: Settings.app > Safari > Clear History and Website Data
  • Once "History and Website Data" have been cleared, you should be able to change OneDrive accounts.

No longer able to launch Notability:

First, if you're not already updated to Notability 9.1.2+, check the App Store for updates. If you're unable to see the latest release, try signing out of the App Store, restarting your device, and logging back in. 

If you're still unable to launch Notability or "Notability is no longer shared with you":

Open the Settings app, tap General and then tap iPad/iPhone Storage. You will see all of your apps listed, sorted by how much space each app takes. Find and tap Notability and then select Offload App. This allows you to remove the app from your device but it retains all of your documents and data associated with the app.

After doing so, you will be able to re-download Notability from the app store and your library will be there. As a reminder, depending on your device, offloading an App can take some time. Don’t be alarmed if it looks like your device’s progress seems stuck.

 



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